Maintenance Policy for Integrations

Our maintenance policy covers a variety of tasks and activities aimed at ensuring the proper functioning, security, and efficiency of the service, so that by eliminating technical barriers, you can enhance your value proposition.

This maintenance policy includes the following aspects according to the complexity of the web service, the scale of operation, and the specific requirements of each business:

• Monitoring and Analysis: Implementation of monitoring systems to supervise the performance of the web service, identify potential issues, and collect data for analysis.
• Performance Optimization: Making adjustments and optimizations to the infrastructure and code to improve service performance and ensure a quick response.
• Updates: Updates requested by the web service provider are carried out.
• Business Continuity: Ensuring 24/7 data transmission to avoid setbacks and penalties, especially in the case of some critical providers.
• Database Management: Maintaining database integrity and efficiency, including the cleanup of obsolete data, query optimization, and index application.
• Testing and Validation: Conducting periodic tests to ensure the correct functionality of the web service and early detection of potential issues.
• Error Management: Identifying and correcting system errors or failures through error logs and user reports.
• User Management: Administering user accounts, updating permissions, and managing access to ensure security in compliance with RedGPS policies.
• Security: Implementing and updating security measures to protect the web service against threats, attacks, and vulnerabilities.
• Technical Support: Providing technical support to users so that we can address any issues or inquiries related to the web service.
• Web Service Self-Management: Access to a specialized module to manually view and manage data forwarding.